cyclone box can not calculate blackberry code why?

cyclone help.....almost two weeks i can't intend blackberry cipher why?

Quote:

Started Blackberry Code Calculation machine at 2:17:29 AM
Handling device: [Cyclone Team], [Cyclone Box]
Service Tag: CC328F39FE31CD9C6F88B094FEE351C5
Cyclone Server (1.0.0.667), Cyclone Box Team 2008-2011 - Ready.

Please wait...
Cyclone Server Send Command Error -> Code: 400, Command unknown
CalculateBBCodes 9eYFX6IDkqLpfSftAkRLpUznkBZCiUI+95ef9/LUJnc1Zs8APNRdttemv4IHMMcATc5CjQ3ry1ajxKJZ4SnsCGvS E4oMVDY2sjsiT9DrS5KSFBd+Fxt0RtuM/9Ope2lPbPez0U7pihySkk5H32tIXOpsnDa/gqkNDHVrj542CGw=

Failed to Calculate Blackberry Code -> Server transaction failed

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