setool activator/updater error

hi , i have difficulty to activat/ubdate my setool box
bicus i do't have username/password , can enybady support me about this err...:confused:
how can i intend username/password !..

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setool2 SmartCard updater [0.92]
server read: "srv01.dontexist.com"
username read: "saging1"
Please click on reverend with setool2 SmartCard.
Ready to work
SmartCard update started.....
CARD SERIAL: XXXXXXX
Checking with server.
cmd err: [bad username/password]
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