Please Help I can't upgrade my box

this is the log:

Connecting to server ...
Authorisation process started ...
Device ID [SERIAL]: 7xxxxxxx
PACK(S) ALLOWED TO UPDATE ON DEVICE:
PACK 1, PACK 2, PACK 3, PACK 6
Device space: 47744 bytes
Card OS: 111
Erasing figure firmware. Please Wait !
Device space: 47744 bytes
Card OS: 111
Required figure space: 47384 bytes
Programming !
Update unsuccessful ! Contact hold !
Time necessary - 00:00:40

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