Update failed ! Contact support !

I essay to update box, yesterday (happy day?) but: :rolleyes:

Connecting to computer ...
Authorisation process started ...
Device ID [SERIAL]: 4xEx3x2x
PACK(S) ALLOWED TO UPDATE ON DEVICE: PACK 1, PACK 5, PACK 6
Device space: 47488 bytes
Card OS: 111 Erasing device firmware.
Please Wait !
Device space: 47488 bytes
Card OS: 111
Update unsuccessful ! Contact support !
Time necessary - 00.00.12

What about?
now the incase is empty...

Firmware version: FW1_00
Device space: 47744 bytes
Card OS: 111
PACK(S) PROGRAMMED ON DONGLE:
NO PACK(S) PROGRAMMED

What I can do now?
best regards, Frank

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