BB unlock code need, POLAR BOX PROBLEM

when i essay to unlock BB8520, the index same this
other BB same log..
I NEED THE CODE TO UNLOCK CUSTOMER's BB
thanks
is this polar incase inside damaged or meet sever problem?
Selected : Blackberry 8520
Reading Data...Please Wait...

BGUID :
7F893344357E8D163CBF20B7FBADDFCD3112080C
BPIN : 229E49D9
IMEI : 353488-04-034968-0
MEP-06424-002
MEP-06424-002
VSM-27025-001
SFI-24398-034
APP-26075-009
PRD-22578-087

Device adjoining OK...

Contacting With Server...Wait...

ERROR...Unknow Error Code

Track ID T247310820AR69TS97ZZ4020A

Log Saved...

ERROR Please Again...

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