w388 unlocking cannot coplete

unlocking cannot comlete and kibosh in approximate 25% ground pl analyse SmartMoto 4.18
S-Card: 626326815 Smart-Clip dongle, v 3.08, appointed Smart-Clip: 14******* Europe, initializing... OK
Connect sound to machine USB opening before proceeding...Ok, reconnect sound and essay again
Connect sound to machine USB opening before proceeding...failed
Connect sound to machine USB opening before proceeding...OK
Sending boot...failed
Cancelled
Connect sound to machine USB opening before proceeding...OK
Sending boot...failed
Connect sound to machine USB opening before proceeding...OK
Sending boot...

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