KP265 Connection Problem

Hi,
I hit a difficulty with this KP265d does not connected.
Always get this error with Octopus.
With Vigys enter substantially but I need to ingest Octopus !
Which is the difficulty ?
Help please.

Platform: LG Analog Devices
Selected port: COM4
Selected baudrate: 921600
Selected model: KP265
Please reconnect battery...
Phone found.
Sending loader...OK
Reading info...
Flash ID: 0000
Phone not respond!
Disconnected.

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